1. Introduction
At sportjerseymalls, we strive to ensure your satisfaction with every purchase. This return policy outlines the procedures for returning items purchased on our website at sportjerseymalls.com.
2. Eligibility for Returns
- Items can be returned within 30 days of receipt.
- The item must be in its original condition, with all tags and packaging intact.
3. Return Process
- Contact us at info@velforia.com to initiate a return.
- Provide details about the item and the reason for return.
- We will issue a return authorization and provide instructions on how to return the item.
4. Return Shipping
- Return shipping costs are the responsibility of the customer, unless the return is due to a defect in the item or an error on our part.
5. Inspection of Returned Items
- Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria.
- If the item is damaged or not in its original condition, we may refuse the return or deduct a restocking fee.
6. Refunds
- After we receive and approve the returned item, we will process a refund within 7 business days.
- However, the actual refund time may be subject to delays due to factors such as bank processing times, payment method used, and any issues with the financial institution. Additionally, if there are discrepancies in the return information provided, this could also cause delays.
7. Exchange Policy
- In some cases, we may offer an exchange instead of a refund.
- If you wish to exchange an item, please contact us and we will assist you with the process.
8. Defective Items
- If you receive a defective item, please contact us immediately.
- We will arrange for a replacement or refund, depending on your preference.
9. Contact Us
- If you have any questions or concerns about our return policy, please contact us at info@velforia.com.
In conclusion, we understand that returns can be a hassle, but we are committed to making the process as smooth as possible. If you have any questions or need assistance with a return, don't hesitate to reach out to us. We are here to help.
